So now I’m really blowing up @Avis' lines. Remember the business card I was given for someone at the branch to follow up with? Out of service. Another local number I was given: no pick-up and doesn’t take VMs. Customer service reps refusing to connect me directly with the branch.
I’ve made tons of calls, wasting hours trying to connect directly with the Newark branch. I’ve been given misleading information on how to reach it and even been hung up on by customer service reps. The local number doesn’t even directly connect to any employees or managers there
And to add insult to injury, @Avis has proceeded to bill me as if I returned the car AND they’re charging me late fees! All without any acknowledgement that they repossessed the vehicle and that I’ve been trying to reach out to them for days.
For all the trouble I’ve been caused: losing my rental, filing a police report, worrying my neighborhood, being told I was liable for a $20K+ car, hours wasted trying to reach @Avis, and being charged full price + late fees. I just want @Avis to do the right thing.
Thank you @USATODAY @northjersey for sharing my story. Travelers everywhere need to think carefully about what businesses they'll put their trust and safety in. amp.northjersey.com/amp/8219…
Car renter taken for a ride: NJ native says Avis repoed vehicle without warning
Tarikh Campbell, a Teaneck, NJ native now of Massachusetts, says he is seeking proper redress from the car rental giant after the weeklong ordeal.amp.northjersey.com
The @TeaneckPD has finally assigned a detective to my report so I've given Det. Florio my entire account. @Avis repo'd my rental, told me I was liable for its disappearance, dodged and charged me even after I proved they did it, admitted responsibility only when this went viral.
I just found this story tonight. I grew up in Cresskill, now live in #Billerica MA, I know those NJT exit numbers very well! I am so glad you got a refund, and hope @TeaneckPD is able to work with @Avis to uncover and resolve any criminal wrongdoing. 💕
2:30 AM · Aug 23, 2021