Introducing, #TommyTales, our YouTube series where guests join us for Q&As, quizzes and challenging workouts. Kicking off the series is YouTube personality @JimChapman. Watch the full video here: tom.my/6011HcsTZ
5
9
1
72
12,612
Hey @TommyHilfiger nice that you are doing Q&A .... how about you deal with customers who are awaiting a refund on goods returned that have been received????? Absolutely shocking service and always same reply from customer service ... a technical issue! FB full of complaints too!
1
1
Same here! The uk hub received my return on 9th Feb. Still no refund I've been in touch via email and told "technical problems" No technical problems taking the money out of my account for the items I kept though. Patience is worn with @TommyHilfiger
2
Try a direct message ... my issue dealt with and refunded within a matter of days! Good luck.
1
Thanks Nicola I've done that now馃

Mar 8, 2021 路 2:22 PM UTC

1
Refund recieved today plus a 30% discount voucher. Thank you @TommyHilfiger and Nicola
1