Introducing, #TommyTales, our YouTube series where guests join us for Q&As, quizzes and challenging workouts. Kicking off the series is YouTube personality @JimChapman. Watch the full video here: tom.my/6011HcsTZ

Feb 23, 2021 · 1:00 PM UTC

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Hey @TommyHilfiger nice that you are doing Q&A .... how about you deal with customers who are awaiting a refund on goods returned that have been received????? Absolutely shocking service and always same reply from customer service ... a technical issue! FB full of complaints too!
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Same here! The uk hub received my return on 9th Feb. Still no refund I've been in touch via email and told "technical problems" No technical problems taking the money out of my account for the items I kept though. Patience is worn with @TommyHilfiger
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@TommyHilfiger I am still awaiting a refund after 28 days!!!!! 4 emails later and nothing. Your quick enough at taking the money it’s disgusting customer service!! 😡
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We're sorry to hear about your experience, Kim. Please DM us @SupportatTommy, with your order number. 💌