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Reading a "horrific" @Glassdoor Review by former @Metro_Bank employee describing "the worst company culture ever" & the "toxic environment" & that "your mental sanity will decline working there". Another #metrobank Review "Final Level of Hell" is also attached. Describes my #CX
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Kindness and courtesy are at the root of a positive #CustomerExperience #CX
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Syed Ayan Mushir retweeted
#TBT! That time I sat down to talk about #inclusive #CX with @jeanniecw + @adamtoporek on their podcast! bit.ly/3hAFFxi #CustomerExperience #Inclusion #Customers
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NEW EPISODE! #ScienceOfCX just dropped. Join us for another great guest interview as we really dive into Business Culture with Mark Noon of @LeadershipTen. ow.ly/WMR250GrsIT #CX, #CustServ, #CustExp, #StevePappas
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As companies prepare for the recovery from the pandemic, many leaders hope innovation will set them up for the next phase of growth. Brands must prioritize establishing a sustainable innovation process. ow.ly/bYOJ50GupWa #cx #customerexperience #marketingtwitter
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Julia Ahlfeldt, CCXP retweeted
76% of customers say they've failed to complete a purchase – and this number is up from 71% in 2020! The result is a double whammy of lost revenue and an annoyed customer.🤯 Uncover why in this year's SA Digital #CX report: cx-report-2021.co.za/
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As tech and #CX continues to evolve, contact center leaders are searching for a solution to help take their business to the next level. We are moderating a session at #PACEACX21 to discuss the emerging tech that is designed to deliver world class CX: bit.ly/3jkTfs7
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[247.ai Infographic] #DigitalTransformation. In the #CX world, few phrases are more overhyped. That’s why we’ve gathered these charts and stats to tell the #ManagedCX (AKA #CX-as-a-service or #CXaaS) story—it’s your easiest way in. ow.ly/WAbq50Gv1FN
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10th Year in a Row—8x8 has been named a Leader in the 2021 Gartner® Magic Quadrant™ for #UCaaS, Worldwide! Read the release to learn how we’re transforming the employee and customer experience through our single-vendor platform approach: bit.ly/3aYdW8y #XCaaS #CX #EX
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Customer service expert @Hyken claims that good customer service starts with ‘the right culture,’ but how do you create a culture that prioritizes customer experience (#CX)? It starts from the top down. Learn more in this article via @nextgov. CVSoci.al/JAJSBCKt
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Under the #ThermometerThursdays spotlight this week is #Nintendo. We love to help businesses re-imagine the way they can collect #customerfeedback by using Customer Thermometer. Get some more ideas here 👉 bit.ly/3G8Jqaj #CustomerExperience #cx #customerengagement
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Just because lots of people are doing something, that doesn't mean it's right. It seems that the corporate love affair with NPS is coming to an end. . . . #NPS #NetPromoterScore #VES #CX #Gartner #Corporate #CustomerService #CustomerLoyalty
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Free #webinar coming up: “Fueling Excellent Customer Experience Through Visibility, Diversification, and Agility” buff.ly/3DUYkPE CC: #cx #supplychain #transportation @_supplychainnow @RateLinx @CoryCoCSCO @gregoryswhite @ClayPhillips_
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#Shipping Trying To Spur Business Growth And Satisfy Your Customers? The Majority Of Fulfillment USA Companies Are Vendors. Steer Clear And Choose A Partner. RT: @JDODKINS #CX hubs.ly/H0Z7mKt0
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Siri, Alexa, and Google Assistant have changed #CX forever. As consumers use these smart devices every day, they expect similar human-like and effortless conversations. Read to learn more about how Conversational #AI is transforming the customer journey. five9.com/blog/3-ways-conver…
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Are you measuring and focusing on the right metrics for your inbound call center? Have a look at the most important metrics for an inbound contact center. zcu.io/zo4b #callcenter #contactcenter #CX
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Online grocery pick up duty this morning. Really nice to hear my name mentioned at least two times when I called to tell them I’m here. It’s the little things that can make a big difference for customer experience. Huge win for @LoblawsON #CX
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