For some ungiven reason, @Avis sent a tow truck to repossess the vehicle and return it to their lot. I had no tickets or infractions while using the vehicle prior. And up until I figured this out, their representatives seemed to have no idea this even happened.
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So now I’m really blowing up @Avis' lines. Remember the business card I was given for someone at the branch to follow up with? Out of service. Another local number I was given: no pick-up and doesn’t take VMs. Customer service reps refusing to connect me directly with the branch.
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I’ve made tons of calls, wasting hours trying to connect directly with the Newark branch. I’ve been given misleading information on how to reach it and even been hung up on by customer service reps. The local number doesn’t even directly connect to any employees or managers there
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And to add insult to injury, @Avis has proceeded to bill me as if I returned the car AND they’re charging me late fees! All without any acknowledgement that they repossessed the vehicle and that I’ve been trying to reach out to them for days.
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If you’ve read this far, it means you care. I appreciate you for taking the time. Please retweet this thread to get @Avis attention and to warn people traveling that this can happen to them.
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For all the trouble I’ve been caused: losing my rental, filing a police report, worrying my neighborhood, being told I was liable for a $20K+ car, hours wasted trying to reach @Avis, and being charged full price + late fees. I just want @Avis to do the right thing.
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OMG the outpouring of care, concern, and solidarity is AMAZING! I appreciate you all! Because of your voices, Avis has responded! I just got a call informing me that Avis will refund the full charges including the undeserved late fees.
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Avis is also escalating and investigating this matter. Now while my charges are rightfully being refunded, the overall ordeal has yet to be redressed! And I will not let up. Being made whole will require a lot more than just a refund!!!
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The @TeaneckPD has finally assigned a detective to my report so I've given Det. Florio my entire account. @Avis repo'd my rental, told me I was liable for its disappearance, dodged and charged me even after I proved they did it, admitted responsibility only when this went viral.
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I've asked him to reorient this investigation to whether unlawful activities or operations were performed by any agents of the company and additional collaborators, and whether there might be additional victims.

12:25 AM · Aug 23, 2021

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I know you've been waiting for updates. So am I. I and every reporter I've spoken with that's reached out to @Avis has been told they're investigating...
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UPDATE: Avis reached out to me again yesterday to give me the results of their investigation. In their words "there was an incorrect tow triggered by an administrative error." Make of that what you will.
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I received an apology but no explanation for why customer service had been so dodgy and unable to track the already repo'd vehicle. Avis is reimbursing my additional costs, returning my personal items, and ironically...offering me a future credit.
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While this doesn't feel like it makes up for all the stress I endured last week, the invasion of privacy in tracking my location, being made to feel at blame for this, and the constant misdirection by their employees, it's unlikely to go much further.
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I'm ready to move on and have a normal, uneventful life again. While it took all your voices to get this much addressed, nothing might have been addressed without your voices. You hit them where they care most: their brand and reputation.
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Your stories were amplified along with mine. Because of this, future customers are likely to be treated better and rental car companies see why they need to crack down on bad operations. You caused that.
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For anyone who followed me during this crazy ordeal, you've reignited my desire to get back into Twitter. Please stick around to get to know the real me. The last thing I want to be known to you as is the "Avis Guy" 😂🙅🏿‍♂️
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Replying to @tarikhcampbell
Among so many awful aspects of this ordeal, it really feels like a form of harassment! Towards their own *customer*, wtf!!!! @Avis
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Replying to @tarikhcampbell
I just found this story tonight. I grew up in Cresskill, now live in #Billerica MA, I know those NJT exit numbers very well! I am so glad you got a refund, and hope @TeaneckPD is able to work with @Avis to uncover and resolve any criminal wrongdoing. 💕
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