Avis is also escalating and investigating this matter. Now while my charges are rightfully being refunded, the overall ordeal has yet to be redressed! And I will not let up. Being made whole will require a lot more than just a refund!!!
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The @TeaneckPD has finally assigned a detective to my report so I've given Det. Florio my entire account. @Avis repo'd my rental, told me I was liable for its disappearance, dodged and charged me even after I proved they did it, admitted responsibility only when this went viral.
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I've asked him to reorient this investigation to whether unlawful activities or operations were performed by any agents of the company and additional collaborators, and whether there might be additional victims.
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I know you've been waiting for updates. So am I. I and every reporter I've spoken with that's reached out to @Avis has been told they're investigating...
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UPDATE: Avis reached out to me again yesterday to give me the results of their investigation. In their words "there was an incorrect tow triggered by an administrative error." Make of that what you will.
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I received an apology but no explanation for why customer service had been so dodgy and unable to track the already repo'd vehicle. Avis is reimbursing my additional costs, returning my personal items, and ironically...offering me a future credit.
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While this doesn't feel like it makes up for all the stress I endured last week, the invasion of privacy in tracking my location, being made to feel at blame for this, and the constant misdirection by their employees, it's unlikely to go much further.
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I'm ready to move on and have a normal, uneventful life again. While it took all your voices to get this much addressed, nothing might have been addressed without your voices. You hit them where they care most: their brand and reputation.
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Your stories were amplified along with mine. Because of this, future customers are likely to be treated better and rental car companies see why they need to crack down on bad operations. You caused that.
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For anyone who followed me during this crazy ordeal, you've reignited my desire to get back into Twitter. Please stick around to get to know the real me. The last thing I want to be known to you as is the "Avis Guy" ๐Ÿ˜‚๐Ÿ™…๐Ÿฟโ€โ™‚๏ธ

2:27 PM ยท Aug 25, 2021

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Replying to @tarikhcampbell
So I guess no lawsuit or criminal proceedings? I don't even know what I would have asked for to get fair compensation. And how are they going to prevent it in the future? They have probably ruined many lives with "incorrect tows" or caused people to lose their jobs
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Replying to @tarikhcampbell
@Avis what if he had lost his job? How are you going to prevent ruining people's lives? I will NEVER forgive you and it didnt even happen to me
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Replying to @tarikhcampbell
So, without transponder and the security camera, what would we be talking about now? Or, what would have been the headlines? Crazy Avis customer refuse to return car? Playing smart with Avis? Think Again! Rent is not purchase, Avis says to customer!
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This "Mr. Karen" tried to take Avis for a ride. ---What happens next is shocking---
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Replying to @tarikhcampbell
Thank you for sharing the story. Glad it got the attention it deserved!
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Replying to @tarikhcampbell
I'm glad to read everything finally worked out in your favor. For a change the little guy wasn't walked on, passed over, discarded, and forgotten by Corporate America. A win for our side Tarikh, well played!!! ๐Ÿ‘๐Ÿ‘
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Replying to @tarikhcampbell
Clerical errors, unfortunately, happen, and it's never pleasant being on the receiving end of one. BUT! If they had a tracking device in the car, and then claimed they don't know where it is, and tried to force you pay the fine - this is organized crime, not a clerical error.
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Clerical Errors don't cause a company to steal cars from their customers; that's just theft. Avis committed theft.
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Replying to @tarikhcampbell
Time to have an organized boycott of Avis! Further, if numerous others had similar ordeals, maybe a class-action lawsuit will suffice.
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